HashRoot Help Desk delivers simplicity and automation to streamline help desk ticketing and IT asset management. It will benefit to built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Our helpdesk would help you with information and support. We help you out to troubleshoot problems or provide guidance about the services. Our help desk ticketing is based out on rule-based routing & escalation, real-time tracking, and SLA alerts. Our help desk support are built with discovery, tracking & reporting and offers a centralized management and promotes end-user self service with affordable price. With built-in ticketing management, asset management, change management, and knowledge base capabilities, you can centralize and automate your help desk tasks and improve customer support and satisfaction. Our helpdesk integrates with network monitoring, server monitoring, and remote support for faster IT troubleshooting. Our WHMCS centrally manage service tickets, and simplify & automate help desk tasks for IT technicians. Its extremely affordable (licensed by the number of technician logins) no price for end-user login and managed assets.
It doesn't matter whether it's a small, medium or large enterprise; our IT support offers managed support services, which are flexible and scalable to meet all your requirements. By simplifying and automating help desk management tasks, Help Desk enables you to improve service request fulfillment, IT service support, and overall customer satisfaction. Our Help Desk offers a one-stop solution to address ITIL-aligned processes such as ticketing management, asset management, change management, issue management, etc.
Simplified service request, incident & problem management
Link assets to IT tickets and track asset history and related service requests
Quick Ticket Creation
Dynamic Ticket Assignment,Routing, & Escalation
Real-time dashboards to view ticket fulfillment status
Setting up pre-defined routing and escalation & de-escalation workflows based on SLA date for ticket resolution
For any business, customer is the center. We deliver quick support to treat our customers well and ensure that customer is happy with our service. Our outsourced helpdesk support helps you to maintain a 24/7 expert support. 98% of tickets we handle are resolved within the first 60 minutes - with an average response time of 20 minutes.
OUR VARIOUS SERVICES INVOLVES:
Quick response and resolution
We provide technical support to give quick solutions to customers service issue and meet their expectation. We will manage to resolve 98% of tickets within first 50 minutes, which means average 20 minutes response time.
Service performance assistance
We quickly resolve issues faced by customer such as server load spikes and performance issue and hence we restore it with service quality.
Wide range of expertise
We support all popular operating systems, control panels and billing software, like cPanel/WHM, Odin Plesk, WHMCS, etc.
First contact resolution
HashRoot ensures customers with minimum wait time through our help desk support.
Account setup and migration
We provide and assist the new account owners, especially for assisting in migrating and setting up these account and their services by providing detailed step-by-step assistance.
Account subscription support
We assist your customers to manage and provide services to the account subscribed, upgrade their accounts, and help them choose the right service features.
24/7 emergency administrations
We handle all sorts of server emergencies, since it's the fundamental part of helpdesk support. HashRoot ensures service uptime and quality.
Service configuration assistance
In our help desk management, we provide customer with step-by-step procedures for the guidance of configuring and troubleshooting hosted services.
HashRoot helpdesk support provides 24/7 pre-sales desks. Here we support by answering the queries raised by your customers.
Account security assistance
Hacking of websites application happens due to vulnerabilities and stolen login. We help you to quickly recover from an attack, and restore domain reputation.
Crash recovery assistance
We help you assist in restoring the lost data through database repairs, mailbox repairs, backup restores, etc.