INDUSTRIES WE SUPPORT

Web Hosts
Data Centers
SAAS providers
Cloud Providers
E-Commerce Website
App Developers
Business Websites
Private Cloud

CENTRALIZE , STREAMLINE & AUTOMATE TICKETING MANAGEMENT

  • Designated service ticket
  • User-friendly service portal to create tickets
  • Simplified service request, incident & problem management
  • Link assets to IT tickets and track asset history and related service
    requests
  • Quick Ticket Creation
  • Dynamic Ticket Assignment,Routing, & Escalation
  • Real-time dashboards to view ticket fulfillment status
  • Setting up pre-defined routing and escalation & de-escalation workflows based on SLA date for ticket resolution

For any business, customer is the center. We deliver quick support to treat our customers well and ensure that customer is happy with our service. Our outsourced helpdesk support helps you to maintain a 24/7 expert support. 98% of tickets we handle are resolved within the first 60 minutes - with an average response time of 20 minutes.