1. Remove and Recreate the PIN (Windows Hello)
- Go to Settings β Accounts β Sign-in options.
- Under PIN (Windows Hello), click Remove.
- Restart your PC.
- Re-add your PIN by clicking Add PIN under the same settings.
2. Delete and Rebuild the Ngc Folder
This will reset your PIN and may affect other authentication methods.
- Press Win + R and type: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
- Delete all files in this folder.
- Restart your computer and set up your PIN or Windows Hello method again.
3. Run System File Checker and DISM
- Open Command Prompt as Administrator.
- Run the following commands one by one:
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
- Restart your system after the process completes.
4. Clear Windows Credential Manager
- Go to Control Panel β Credential Manager β Windows Credentials.
- Delete any stored credentials related to MicrosoftAccount, Outlook, Office, or live.com.
- Restart your system and try logging in or syncing again.
5. Reset TPM (If Using BitLocker or Encryption)
- Press Win + R, type tpm.msc, and press Enter.
- In the TPM Management window, select Clear TPM.
- Restart your system and reinitialize TPM if required by BitLocker.
6. Create a New User Profile
If your user profile is corrupted:
- Go to Settings β Accounts β Family & other users.
- Click Add someone else to this PC and create a new user account.
- Log into the new profile and check if the error persists.