Incident Management

Management Process

HashRoot’s ITIL Incident Management Workflow

  • Incident detection and recording
  • Incident Categorization against known issues
  • Prioritize incidents in terms of critical, high, medium and low
  • Incident Routing to an expertised technician
  • Incident Resolution as quick as possible
  • Incident Escalation if required
  • Incident closure ensuring the recovery

How Your Business Gets Benefited?

  • 24*7 monitoring to detect incidents before they occur
  • Cuts down the negative impact on business operations
  • Effectively meeting the IT service availability requirements
  • Continual service improves end-user satisfaction
  • Minimal downtime, maximized productivity
  • Identifying potential service improvements
  • Aligning IT services to business priorities
  • Documentation for futuristic resolution and recovery