HashRoot, one of the top-notch ITIL incident management service provider aims in restoring the the interrupted services to the customers as quickly as possible through a smooth restoration process.
Incident Management Process
ITIL Incident Management Workflow
Incident detection and recording
Incident Categorization against known issues
Prioritise incidents in terms of critical, high, medium and low
Incident Routing to an expertise technician
Incident Resolution as quick as possible
Incident Escalation if required
Incident closure ensuring the recovery
How business gets benefited?
- Minimal downtime, maximised productivity
- Identifying potential service improvements
- Aligning IT services to business priorities
- Continual service improves end-user satisfaction
- Documentation for futuristic resolution and recovery
- 24*7 monitoring to detect incidents before they occur
- Cuts down the negative impact on business operations
- Effectively meeting the IT service availability requirements
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