Provides Outsourced 24/7 Technical Support, Remote Systems Administration and Helpdesk Management to Data centers, Web Hosting companies and ISPs around the world.
Ensures all storage and computing resources are fit-for purpose across their lifecycle.
DATA CENTER AUDIT
Audit Data Center and provide recommendations to optimize and virtualize servers running.
SERVER MANAGEMENT SERVICES
Support of virtual and physical environments on various hardware platforms with fully integrated automated systems management tools.
Provides highly skilled workforce for troubleshooting and end-to-ends support and manage unmatched reliability, availability and uptime.
MANAGED APPLICATION STORAGE
Provide complete enterprise storage service that delivers key business functionality including backup and restore.
Manage databases and data across all application touch points seamlessly.
Keep networks at business speed, provided with increased load of rich media communications.
IDENTITY, SECURITY AND RISK MANAGEMENT
Help to achieve secure and uninterrupted business operations through extended secure integrated physical and digital environments.
BACKUP AND STORAGE ADMINISTRATION
Delivers end-to-end storage solution for all enterprise needs and remedies for unprecedented reliability and data security.
Fully integrated support team is proficient in latest technologies ensuring seamless migrations and end-to-end business continuity.
Web Hosting Support
Our outsourced web hosting support includes 24/7 white label proactive support, comprehensive monitoring, reporting, operating system patch monitoring, alerting and installation services.
Server Attack Mitigation
Well equipped to rectify issues such as brute forcing, inbound and outbound spamming, DDoS attacks. Capable to detect attacks early, blocks attackers and recovers blacklisted IPs and hacked sites.
SERVER SETUP AND CONFIGURATION
Setup and configure servers with the right technology for the business and helps to remain competitive.
Provide quick resolutions to service issues at any time of the day through any channel such as Helpdesk, Live Chat or Phone support.
SERVER CRASH RECOVERY
24/7 emergency administrations helps a quick reboot of your servers, restores the services and recovers any lost data.
Always deliver fast and friendly assistance 24 hours a day, 7 days a week and 365 days an year. And yea, including holidays
MAINTAINING SERVER PERFORMANCE
Helps to tackle the server load spikes caused through abusive user processes or hardware issues and to recover from and prevent server performance issues.
COMPREHENSIVE SERVER HARDENING
If a new vulnerability is reported for server software, HashRoot are enhanced to tackle that and provide monitor security channels and server patching.
Centralize. Streamline. Automate.
Delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit to built-in knowledge base, IT change control, SLA alerting, performance reporting and customer surveys.
QUICK RESPONSE AND RESOLUTION
Provide quick solutions to customers service issue and meet their expectation. Managed to resolve 98% of tickets within first 30 minutes.
WIDE RANGE OF EXPERTISE
Support all popular operating systems, control panels and billing softwares.
ACCOUNT SETUP AND MIGRATION
Assist the new account owners for migrating and setting up account and services.
ACCOUNT SUBSCRIPTION SUPPORT
Assist end customers to manage and provide services to the account subscribed, upgrade and choose the right service features.
Provide customer with step-by-step procedures for the guidance of configuring and troubleshooting hosted services.
Provides 24/7 pre-sales desks. Here we support by answering the queries raised by the customers.