1. Remove and Recreate the PIN (Windows Hello Users)
If you’re encountering the error during login or app startup:
- Go to Settings → Accounts → Sign-in options.
- Under PIN (Windows Hello), click Remove.
- Reboot your system.
- Go back and click Add PIN to set a new one.
2. Delete and Rebuild the Ngc Folder (Admin Access Required)
This step removes stored PINs and may affect fingerprint/Hello authentication.
- Press Win + R, type: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
- Delete all contents in this folder.
- Reboot and set a new PIN or sign-in method.
3. Run System File Checker and DISM
To restore corrupted system components:
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
- Open Command Prompt as Administrator.
- Run the above commands one after the other.
- Restart your PC.
4. Check Credential Manager
- Open Control Panel → Credential Manager → Windows Credentials.
- Remove any problematic saved entries (e.g., related to Outlook, MicrosoftAccount, or Office).
- Try logging in or relaunching Outlook again.
5. TPM Reset (if BitLocker is involved)
- Open tpm.msc via Run (Win + R).
- Click Clear TPM (ensure you have a recovery key if BitLocker is used).
- Reboot and reinitialize key services.
6. Create a New Windows User Profile (If Applicable)
Sometimes, the existing profile is too damaged for repair:
- Go to Settings → Accounts → Family & other users.
- Click Add someone else to this PC.
- Create a new user, switch to it, and check if the issue persists.