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Case Study : IT Infrastructure Management

Saved 70% costs on complete infrastructure management of a North American Data center having 14 world wide data centers and networks.

About the client


The client is a well known data center headquartered in Chicago with 14 data centers across North America and Europe. They provide Colocation, Dedicated Servers, Private Cloud, Game Servers, CDN, VPN, Virtualization and Hosting Services round the globe.

Requirements

Team Requirements


  • A R&D Team for restructuring the complete infrastructure
  • 24/7 Technical Support Team for handling support tickets through client CRM.
  • The team should handle all server related technical issues ranging from Level 1 to Level 3 including escalations
  • 24/7 Sales Support Team for handling sales, billing and abuse department
  • A Software Development Team for developing, maintaining and upgrading web applications
  • A Digital Marketing Team for handling SEO, Social media marketing and content writing
  • A Designing Team for website development, branding and elemental design

24/7 Dedicated Team


Client want to outsource their entire infrastructure management to ServerAdminz. An expert team of technical and sales engineers for handling technical, sales and billing department through helpdesk with the following features

  • L1, L2, L3 and Escalations
  • Server Monitoring
  • Unlimited Servers
  • Unlimited Tickets
  • 15 Min Average response time
  • 3 Hours Average resolution time
  • White Label Support
  • Server, Cloud and Virtualization administration
  • Server Setup, Migration, Hardening and Optimization
  • Server Audit
  • Shell/Bash Scripting
  • Automation & Devops
  • R&D Team
  • Dedicate phone extension
  • Dedicated Skype Room
  • Chat Support

Technologies & Platforms Used

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Key Results


  • Clients have saved upto 70% in payroll after outsourcing to ServerAdminz
  • Client integrated all services under one company
  • Client has improved work quality and response time
  • Saved time and effort in interviewing and selecting appropriate candidates
  • Client reduced operating cost and management fees including HR, admin, client servicing, accountancy etc.
  • Client has easy access to trained pool of prescreened resources
  • Client can scale up or down at short notice
  • Client can take the team onsite for short periods
  • Zero Risks : Whether 5 or 500 employees, ServerAdminz fund the entire startup phase including the recruitment process

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